Return & Exchange Policy

Timeframe: All exchanges must be requested within 30 days of purchase.

Initiation: Exchange requests must be initiated via email at [email protected].

Condition Requirements: Items must be returned unused and in new condition. We reserve the right to deny exchange requests if the returned item does not meet these requirements. Since our products are 3D printed, please ensure that they have not been damaged or altered during use.

Required Information: Please include the original order number, product details, and the reason for the exchange request in your email.

Exchange Value Differences:
If the item you wish to exchange is not of equal value to the replacement, please contact us via email at [email protected] for further instructions.

Shipping Costs:
Customers are responsible for the shipping costs of both the returned and new items during exchanges.
If you received the wrong item, we will cover the shipping costs for both the return and replacement.

Address Issues:
If items are returned to us by USPS due to an incomplete or insufficient address, the customer is responsible for the postage for re-shipment.
If the address entered at checkout is incorrect, please contact us IMMEDIATELY (preferably within 24 hours). We are not responsible for lost packages due to incorrect address entries.

Lost or Defective Items:

• Lost Packages: We are not responsible for lost packages once they have been handed off to the mail carrier.
• Defective Items: If you receive a defective item, email us at [email protected] with your order number, a detailed description of the defect, and images if possible. We will review your claim and respond within 24 hours with a resolution.

Custom Orders: Please note, we do not accept exchanges for custom orders or personalized products. Be sure to double-check your customizations before finalizing your order.