Condition of Sale

Thank you for shopping at So Genius IO Shop. By placing an order with us, you agree to the following terms and conditions:

1. Product Information

We strive to ensure all product descriptions, images, and specifications on our website are accurate. However, due to the nature of 3D printing, slight variations in color, texture, and design may occur. These variations do not affect the quality or functionality of the products.

2. Custom Orders

Custom and personalized orders are non-returnable and non-exchangeable. Please double-check your specifications before submitting your order. If you have any questions or require assistance with customization, feel free to contact us prior to completing your purchase.

3. Pricing

All prices listed on our website are in United States Dollar (USD) and are subject to change without prior notice. Prices do not include taxes, shipping, or handling fees unless stated otherwise during checkout.

4. Payment

We accept Paypal, Stripe, Afterpay and Klarna. Payment is required in full at the time of purchase before your order is processed. If payment is not successfully processed, your order will not be shipped until the payment is resolved.

5. Shipping

Orders are typically processed within 5 business days after payment has been confirmed. Shipping times vary based on location and shipping method selected during checkout. Customers are responsible for providing an accurate shipping address. We are not responsible for lost packages due to incorrect address entries.

6. Returns & Exchanges

We accept returns or exchanges for standard products (excluding custom orders) within 30 days of purchase, provided the items are unused and in new condition. For more details, please refer to our Exchange Policy.

7. Risk of Loss

Once your order is shipped, the risk of loss or damage is transferred to the customer. We are not responsible for any lost or damaged items once they have been handed off to the carrier.

8. Defective Products

If you receive a defective product, please contact us within 7 days of delivery with photos of the defect, your order number, and a description. We will resolve the issue by either issuing a replacement or providing a full refund, depending on the situation.

9. Limitation of Liability

Our liability for any product purchased from our website is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

10. Customer Responsibility

It is the customer’s responsibility to ensure the proper care, usage, and storage of the products purchased. We provide instructions and recommendations for care where applicable, but it is up to the customer to follow those guidelines to ensure the longevity of the products.

11. Intellectual Property

All designs, logos, images, and other content on our website are the intellectual property of [Your Business Name] and are protected by copyright law. Reproduction, distribution, or use of these materials without permission is prohibited.

12. Modifications to Policy

We reserve the right to modify this Condition of Sale policy at any time. Any updates will be posted on this page, and the changes will take effect as of the “Last Updated” date.

By completing your purchase, you agree to be bound by this Condition of Sale. If you have any questions or concerns, feel free to contact us at [email protected].